Support and Frequently Asked Questions

Neelix "team journal" is a concept for measurtable and contextual critical thinking.

Psychological safety and humour options empower vibrant feedback loops that achieve higher performance.

You can configure any number of private joiurnals for your organisation - perhaps per team. Leaders and organizational designers can easily aggregate and navigate data with the help of Ai Assistant and real-time analytics.

Multiple team jouirnals empower smart transparency without oversharing.

Neelix space can have more than one billing entity and administrator. This is useful when more than one organisation, even separate division in one company, are needing to collaborate. Each billing entity will receiving invoice only for users applicable users.

Billing info.

  All access is governed by role-based permissions.    

The intent of Neelix platform is to be unassuming. Our view is that context matters:

Users can be automatically promoted to push their feedback into Team Journal.

What can be configured:

• Automated Slack periodic reminders
• Automated Microsoft Teams periodic reminders
• Automated email reminders

We respect the right to be forgotten. See out data security policy for GDPR compliance statement.

There are two options for pausing subscription:

Neelix is a cloud service integrated with main daily communication tools. There is nothing for your organisation to run.We comply with GDPR and other best practice to storing, handling data and ensuring you have control.We do not run own infrastructure and run services from GCP.Data is encrypted at rest. Backups are scheduled every 24 hours.We use Detectify service for regular scheduled security vulnerability scanning. Our published policy puts security as top priority.We leverage © Stripe payment gateway - at no stage are credit card details stored on, or even sent to, Neelix servers. User can maintain their own payment methods through a link to Stripe portal that is specifically linked to a billing entity in Neelix.

Neelix platform is engineered for horizontal scalability and ability to handle growing number of users on demand.

We offer quick start for small teams, as well as predicatble and easy model for larger enterprises.

Neelix Platform is a turnkey cloud service - there is nothing to install. You can get started for your organization within few minutes.

Contact us for a free consiltation.

Typical quick start guides:

• Startups
• Established enterprises