Support and Frequently Asked Questions

Support

Email us on services@neelix.io or use Contact Us form.

Account Queries

Please login to www.neelix.io with your account and create support ticket under "Account Support". 

Bugs or Enhancements

Please lodge a ticket under our Github support project.

  • About the Concept of Team Journals

    Neelix "team journal" is a concept for measurtable and contextual critical thinking.

    Psychological safety and humour options empower vibrant feedback loops that achieve higher performance.


    You can configure any number of private joiurnals for your organisation - perhaps per team. Leaders and organizational designers can easily aggregate and navigate data with the help of Ai Assistant and real-time analytics.


    Multiple team jouirnals empower smart transparency without oversharing.


    Quick Guide

  • Billing users in a given space by different subscriptions

    Neelix space can have more than one billing entity and administrator. This is useful when more than one organisation, even separate division in one company, are needing to collaborate. Each billing entity will receiving invoice only for users applicable users.


    Billing info.

  • Add / remove users - Role-based permissions

      All access is governed by role-based permissions.    

  • Customisation for Your Context

    Configuration and Customisation | Neelix Platform

    The intent of Neelix platform is to be unassuming. Our view is that context matters:

  • Recurring Reminders

    Users can be automatically promoted to push their feedback into Team Journal.


    What can be configured:

  • Closing account and GDPR compliance

    We respect the right to be forgotten. See out data security policy for GDPR compliance statement.

  • How pause and restart subscription

    There are two options for pausing subscription:

  • Data handling and security

      Neelix is a cloud service integrated with main daily communication tools. There is nothing for your organisation to run.We comply with GDPR and other best practice to storing, handling data and ensuring you have control.We do not run own infrastructure and run services from GCP.Data is encrypted at rest. Backups are scheduled every 24 hours.We use Detectify service for regular scheduled security vulnerability scanning. Our published policy puts security as top priority.We leverage © Stripe payment gateway - at no stage are credit card details stored on, or even sent to, Neelix servers. User can maintain their own payment methods through a link to Stripe portal that is specifically linked to a billing entity in Neelix.
    View all policies

  • Scalability

    Neelix platform is engineered for horizontal scalability and ability to handle growing number of users on demand.

  • Pricing

    We offer quick start for small teams, as well as predicatble and easy model for larger enterprises.

    Pricing Details

  • Quick start

    Neelix Platform is a turnkey cloud service - there is nothing to install. You can get started for your organization within few minutes.


    Contact us for a free consiltation.


    Typical quick start guides: