Triangulation of Experiences

The Complete Feedback Loop

There are three types of feedback that people can post in Neelix

• On-going experiences (thank you's and capture of challenges, observations, systemic conclusions, etc.)
• Specific feedback points as part of Retrospective events
• Future sentiment - posts about what people expect will happen at a future point in time

Given that all posts in Neelix are measurable, the "Experiences and their intersections" infographic provides an easy eagle eye view on following:

• The complete picture of experiences to-date (as combination of ongoing and retrospective reflections)
• How people respond to changes and strategy at the company and specific projects level

Why Individual Feedback Lens Is Not Enough

It is a typical scenario when ongoing experiences paint a picture that does not relay a true picture of Morale. Team Morale is a combination of all types of feedback type:

• Retrospective events are skewed towards what can be done better;
• Ongoing experience posts complement retrospective feedback with additional positive or negative reflections, but will not indicate if people stay mute about a disagreement with leaders about the upcoming changes;
• Future sentiment posts as safe way for people to relay how the truly feel future trajectory
  

Leaders and HR put a lot of effort into meetings and other conversations with Teams. However, people tend to refrain from voicing judgment or outright disagreement. Neelix's psychologically safe way of sharing perceptions makes this deeper morale indicator visible.