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Fostering Workplace Transparency

Neelix IO Pty Ltd • Jun 20, 2023

Introduction


Organizational and team level transparency is critical to achieving healthy culture, best talent retention and higher performance. Workplace transparency is not limited to being a part of "communications" between executives and employees. In fact, the most important aspect of transparency is its role in enabling people within the firm to go beyond individual self-awareness.  Organizational and team level self-awareness may lead to 2x improvements in decision making, coordination and conflict resolution (research by Erich C. Dierdorff and Robert S. Rubin).

In today's fast-paced, GEO-distributed and interconnected work environments, building effective transparency is crucial for promoting trust, enhancing collaboration, and driving organizational success. The reality is that most people want transparency, but organizations often feel they are not ready for transparency because it is perceived as hard to implement.


Neelix Platform is a unique service that offers an innovative Live Pulse Feedback model that is architected to solve the problem of achieving useful and effective workplace transparency. Our solution is designed for distributed confidentiality, contextual and measurable feedback, and human-centric approach.


  • Workplace Transparency

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Transparency Without Oversharing

The most effective approach to achieving transparency is through a live pulse feedback model that does not break safety and confidentiality of individual teams.


Neelix Live Pulse Feedback Model

empowers teams with safe introspection while allowing context-aware data points to be aggregated at the organizational level.

Learn about "Infographics only" access permissions


Workplace Transparency Powered by Neelix.IO

Three Approaches to Workplace Transparency

Workplace Transparency for One Team

Scenario 1 : Small team or project ready for internal transparency

  • Context

    • A mature team or team with a strong leader 
    • The intent is to employ reflective and measurable Live Pulse model for:
    1. contunous improvement of internal processes
    2. team culture themes
    3. being eble to communicate outward about the impact caused by various experiences
  • Approach

    • Create a single confidential space in Neelix for a given team or project
    • Empower people to send contextual and measurable feedback directly from Slack or MS Teams
    • Teams decide how to leverage internally generated reflective data points in their outward communication
Learning About Workplace Transparency

Scenario 2 : Developing teams capable of individual introspection, but the wider ecosystem (company or large project) is not ready for transparency

  • Context

    • Few mature and few developing teams
    • Overall, the firm is not comfortable with open communication (due to structure, politics or leadership reasons)
    • The intent is to allow individual teams to create internal transparency patterns and provide an avenue for Live Pulse data pointsto be fed into aggregated dashboards without compromising team privacy
    • Aggregated dashboards can be used for:
    1. Authentic measurement of team morale without the need for surveys
    2. Grassroots-driven and evidence-based insights into true state of affairs in relation to specific business processes, projects, departments, any initiatives in the company
    3. Innovative gamification tools in Neelix empower people and culture champions to educate teams and leaders on the principles and benefits of introspection

  • Approach

    • Create confidential spaces in Neelix for each team - only team members have publish and read permissions, other people in the company have "infographics only" permission
    • Empower people to safely push contextual and measurable feedback directly from Slack or MS Teams
    • Create a space in Neelix for aggreagted dashboards to be used by people and culture champions and leadership. Live Pulse dashboards and infographics aggregate the data points from confidential team spaces without compromising privacy 
Workplace Transparency for the Organization

Scenario 3 : Mature organization with strong horizontal leadership and executives who actively promote transparency

  • Context

    • A mature organization with horizontal leadership structure, strong relationships and effective mutual accountability patterns
    • Transparency and the need for psychological safety are part of the operating model and expected behaviors
    • The intent of the Live Pulse feedback model is:
    1. Reducing  the cost and reliance on surveys . Live Pulse data points reflect true team morale in real-time
    2. Grassroots-driven and evidence-based insights into true state of affairs in relation to specific business processes, projects, departments, any initiatives in the company
    3. Innovative gamification tools in Neelix empower people and culture champions to educate teams and leaders on the principles and benefits of introspection
  • Approach

    • Option 1 : Create reflective space for each team, and allow everyone else in the company to read posts (and even add reflections)
    • Option 2 : Create a single reflective space for the entire organization (as a single joiurnal) - people will associate posts with teams, activities and experience themes
    • If using option 1, create a space for aggregataed infographics 

Human-centric Employee Engagement


Neelix empowers each team with their own psychological safety within the bigger ecosystem of the wider firm. At the same time, leaders and culture champions of the organization are able to aggregate measurable and context-aware data points from each confidential team journal, without the need to encroach on the way teams operate.

No lag

Reduce reliance on surveys - embrace the mindset that "people deserve to be heard using their own voice"

One team - One Dream Culture

Create organizational systems thinking culture by embracing reflective and measurable storytelling

Transparency Without Over-Sharing

Create full transparency in multi-partner initiatives without the need for excessive data sharing across different organizations

Always-on

Get much more timely and significantly more authentic data points

Workplace Analytics

Boost insights into what is truly going on in projects, teams, departments, organization-wide

How Neelix Live Pulse Feedback Model Works

Creating Reflection Spaces


The foundation of the live pulse feedback model lies in the creation of reflection spaces for teams. These spaces serve as confidential channels where team members can provide their feedback, share insights, and voice concerns without fear of reprisal or judgment. These confidential spaces encourage open and honest communication via humour assisted, measurable, context-aware and reflective data points..


Confidentiality and Privacy


One of the primary concerns in implementing a feedback system is psychological safety. By using reflection spaces for each team, team members can share their thoughts and experiences without revealing their identity. This confidentiality encourages individuals to provide genuine feedback, leading to more accurate insights and a deeper understanding of the challenges and opportunities within the organization.


Aggregating Reflective Data


While psychological safety is critical, it is equally important to gather and analyze feedback at the organizational level. Live pulse feedback model on Neelix platform ensures that individual reflections remain private in the team's reflection space. However, our platform also allows data points to be aggregated without compromising the anonymity of participants. By collecting and analyzing this data, organizations can gain valuable insights into patterns, trends, and areas of improvement across different teams and departments.


Empowering Continuous Improvement


Neelix's live pulse feedback model goes beyond kudos and surveys. It encourages real-time feedback, enabling organizations to address issues promptly and make necessary adjustments. This approach fosters a culture of continuous improvement and empowers employees to actively participate in shaping their work environment. It also demonstrates that the organization values the opinions and experiences of its members, leading to increased engagement and satisfaction.


Promoting Trust, Collaboration and Leadership


By implementing a live pulse feedback model, organizations demonstrate their commitment to transparency, trust and collaboration. When people feel safe to share their thoughts and opinions, it paves the way for open dialogue and meaningful conversations. This leads to improved teamwork, innovation, and problem solving, as diverse perspectives and ideas are considered and integrated into decision making processes.


Leaders can boost their authenticity by publishing their reflections in the organizational team journal. In addition, leaders can significantly improve their ability to win hearts and minds by referring to experience insights offered by Neelix dashboards when delivering their message at Town Halls or other engagement channels.


Conclusion

Building transparency in the workplace is essential for fostering a positive and productive organizational culture. The live pulse feedback model offered by Neelix platform is the most innovative solution architected to balance psychological safety of individual teams and promote systems thinking across the firm. By implementing this model, organizations can gain valuable insights, drive continuous improvement, and nurture a culture of trust and collaboration. Embracing transparency not only benefits employees, but also contributes to the overall success of the organization.


If you are still hesitant about the path to transparency, consider this - your organization is already doing half the job by actively promoting kudos. You simply need to learn how to think effectively about challenges without creating a "complaints channel". Neelix platform empowers you to learn transparency at your own pace and with great psychological safety options.


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