Standard survey solutions - forms approach

• health checks are modelled via discrete questions that implying an underlying theme

Methodology:

• Users are presented with a list of questions
• User the questions to the degree the question allows, additional considerations are normally captured in “other commentary” at the end of the “quick survey”
• Person processing multiple surveys needs to
• normalize and aggregate data by theme
• consider “other commentary” and figure out how to adjust the survey results

Solution options:

• Google forms and other online survey tools (like Survey Monkey, etc)

Sentiment survey - Neelix.IO approach

• unique approach that uses sentiment themes (as opposed to questions that imply an underlying theme) as the driver for a health check 

Methodology:

• Users are presented with a list of themes and a sentiment slider per theme
• Each theme is complimented with a guiding description that provides context to the user
• Whilst indicating a positive or negative sentiment per theme, user can leave explicit commentary justifying selected rating
• Person processing multiple confidence votes needs to
• no extra processing is needed because all answers are already theme driven
• any commentary is already associated with votes as a "justification" - e.g. there is no second guessing of the impact on overall sentiment

Standard surveys - forms approach

Pros:

• Most solutions offer an option to enforce user being logged in

Cons / Other Notes:

• On some solutions (such as Google Forms), one has to remember to enforce the authentication

Sentiment survey - Neelix.IO approach

Pros:

• Neelix is a fully permissioned space - e.g. there is possibility for open access to any spaces

Cons / Other Notes:

• Users need to invited to the space before the survey is distributed

Standard surveys - forms approach

Pros:

• Good solutions offer ability to login with Google, Microsoft and Custom email

Cons / Other Notes:

• Google Forms is specifically under disadvantage because some corporations block the google docs domain in their firewalls

Sentiment survey - Neelix.IO approach

Pros:

• Supports Google, Microsoft, Github and Custom email

Cons / Other Notes:

• If using custom email, 2FA is enforced (this is necessary in the context modern online security, but some users treat this as a “sigh”)

Standard surveys - forms approach

Pros:

• Good solutions offer ability to configurable options for rating in order to make it easy for user to indicate a rating on specific question

Cons / Other Notes:

• User is always restricted by the formulation of questions; It is harder to avoid pre-conditioned bias with standard surveys
• Standard surveys result in restricted avenue to express true sentiment when question need simplifying for the purpose of an easy snap health check
• Extra effort will be required from the facilitator to summarise and visualize the results In the context of health checks in organizations, a project or across projects
• Standard survey platforms are tuned to aggregating results by attributes of users and a discrete question

Sentiment survey - Neelix.IO approach

Pros:

• Users are presented with easy to use sentiment sliders per theme
• "Themes first" approach results in a survey that is very simple, yet user is not restricted in their thinking and ability to express true breadth and depth of the sentiment
• Accompanying descriptions of themes can guide users and provide context without enforcing a typical questionnaire bias
• Facilitators and sponsors of the health check benefit real-time readiness of the results
• Infographics are always--on
• Feedback commentary does not require extra processing

Cons / Other Notes:

• We are open ears to learn about your experiences - please send to us your feedback

Standard surveys - forms approach

Pros:

• Tools with "enterprize tier" features offer ability for surveys to be anonymous

Cons / Other Notes:

• It is not possible for only some responses to be anonymous - it anonymous for all or for none
• On Google forms, If permissioned access is enforced, then survey cannot be anonymous
• In many cases, users do not trust surveys even if they are advertised as anonymous; This is because a use is still associated with a "team" and they know that results are anylased at least at the team level; When the team is small enough, anonymity is ineffectual

Sentiment survey - Neelix.IO approach

Pros:

• Most flexible model - any specific user can choose to stay anonymous based on their individual circumstances
• Can choose to remove team association from the answer
• Can choose to abstain from indicating the sentiment on specific theme

Cons / Other Notes:

• We are open ears to learn about your experiences - please send to us your feedback