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Re-enable Expired Subscription
How to re-enable expired subscriptions
Step 1
Login to Neelix
Click on user icon in the top right corner
Select "Settings" menu and then click on "All" option
Step 2
Click on the Consortium name from the presented list
Step 3
When settings for your Consortium are loaded, your will see a notification under Invoices section
Click on the configuration button under "Participants | Invoices"
Step 4
Participants page will highlight which entity has an expired subscription
Click on the name of the participant
Step 5
When participant configuration list is loaded, expand the "Invoices | Update Billing Details" section
Click on "Stripe Portal" button
Step 6
When Stripe Portal is presented, add payment method under the "Payment Method" section
Step 7
Make sure there are no unpaid invoices for prior periods. Subscription will be automatically re-activated only of all prior invoices are paid.
In order to pay for a prior invoice, click on the "Unpaid" warning. Stripe will guide your through the payment.
If you disagree with a prior unpaid invoice, please contact us on services@neelix.io. We will gladly assist you.
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