Availability Policy

Account support SLAs

•   Triage of major impact queries within 24 hours
•   Triage of all other issues within 5 business days



Service objective is to provide 24/7 up time for users in all geographical locations.

Automatic scalability is configured for application services

•   Database backup policy is 24 hours
•   We monitor sessions performance and data volumes to ensure appropriate configuration and effective design evolution with the aim of zero incidents